Privacy policy

Last updated: 22 May 2026

The website helvenza.com ("Site" or "Store") is operated by WEISBERG LLP (registration number OC456182, registered office 128 City Road, London, EC1V 2NX, United Kingdom) ("we", "us" or "our").

This Privacy Policy describes how we collect, use and disclose your personal data when you visit our site, make a purchase, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your data as described in it.

Personal Data We Collect or Process

When we use the term "personal data", we mean information that can identify you, directly or indirectly. We may collect or process the following personal data when you use our Services:

Contact information: including name, address, billing address, shipping address, phone number and email address.
Financial information: including credit card, debit card and bank account numbers, payment card details, financial account details, transaction details, payment information and other payment confirmation details. (Payments are processed securely via Shopify and Stripe.)
Account information: including username, password, security questions and preferences.
Transaction information: including products you view, add to your cart or wishlist, purchase, return or exchange.
Customer support information: Any information you choose to include in your communications with us.
Device information: IP address, browser type, device type, operating system and cookie data.

How We Use Your Personal Data

We use your personal data for the following lawful purposes:

Providing and improving our Services: Such as processing your orders, charging payments, arranging deliveries and maintaining your account.
Marketing and advertising: Sending personalised ads and newsletters (you can unsubscribe at any time).
Security and fraud prevention: Ensuring the security of our site and your transactions, and detecting and preventing potential fraud.
Communication and support: Providing customer service and responding to your enquiries.

How We Disclose Your Personal Data

We may share your personal data with trusted third parties who help us provide our Services (such as Shopify, payment processors and shipping partners). We never sell your personal data.

Data Security and Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, or resolve disputes. We apply appropriate technical and organisational safeguards to protect your data.

Your Rights and Choices

Depending on where you live (such as the European Economic Area or the United Kingdom), you have the following rights under applicable data protection law (GDPR / UK GDPR):

The right to access your data and request a copy of it.
The right to request correction of inaccurate data or completion of incomplete data.
The right to request deletion of your data ("the right to be forgotten") in certain circumstances.
The right to restrict or object to the processing of your data.
The right to data portability.
The right to withdraw any consent given at any time, without affecting the lawfulness of processing carried out before the withdrawal.

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Online store operator: WEISBERG LLP
Registration Number: OC456182
Email: hallo@helvenza.com
Phone: +44 7426 754690
Address: 128 City Road, London, EC1V 2NX, United Kingdom

In accordance with applicable data protection law (GDPR / UK GDPR), WEISBERG LLP acts as the data controller for your personal data.